Customer Service Week at MTN Nigeria was a huge success. This week-long party, with the theme “Above & Beyond,” was all about making people happy, giving back to clients, and creating lifelong memories. The company’s CEO, Karl Toriola, gave a special goodwill message, surprise visits by top executives, and exciting giveaways during the week.
All of MTN’s service centers aired a moving video message from Chief Customer Relations Officer Ugonwa Nwoye to kick off the week. She took a minute to express gratitude to clients for their support and confidence, and she gave them confidence that MTN would always provide excellent service. Everyone in attendance felt warmly welcomed by her remarks and given a sense of belonging to the MTN family.
The unexpected visit of MTN Nigeria’s Chief Human Resources Officer, Esther Akinnukawe, and Ugonwa Nwoye at the Y’ello City Service Center startled the patrons. The uncommon opportunity for patrons to interact with these influential personalities lighted up the room with excitement. The two executives organized a raffle draw to allow consumers to win items including new cellphones, MTN-branded gift packs, power banks, and more, adding to the excitement of the day. Their beaming smiles expressed their overwhelming gratitude and happiness for the pleasant surprises.
When Oladipo Jolaosho, General Manager of Business Development, and Egerton Idehen, General Manager of Customer Operations, arrived at the Ikoyi Switch Service Center, the excitement only got more.
Clients also had the opportunity to socialize with MTN’s executive group. Idehen conveyed his gratitude by saying: “There is no MTN without you, our customers. This week is all about celebrating you.”
Continuing, Jolaosho added: “Your loyalty keeps us going, and we are here to ensure you continue to receive the best.”
Like the trip to Y’ello City, the gathering at Ikoyi Switch Service Center accessed by BrandSpur telecom and IT news, included a raffle draw when fortunate attendees won delectable goodies. Making the clients feel valued and special was the main goal.
Customers took part in a photo competition where they shared their favorite experiences with MTN, in addition to the surprises and gifts. The Customer Service staff was acknowledged and honored for their dedication to improving the lives of their clients, so they were not left out of the festivities. Throughout the week, we couldn’t help but see the close relationship that the business had with its clientele.
MTN went above and beyond with the “Above & Beyond” concept to create a memorable Customer Service Week. The business demonstrated that its clients are, in fact, the center of everything it does, from the well-orchestrated surprises to the touching statements.
