As part of its determination to give its numerous subscribers the best, leading internet services provider, Spectranet 4GLTE, has unveiled a chatbot named Eva to assist customers in addressing some of their challenges.
Also, the company has revamped its website and introduced its mobile app to simplify and offer seamless internet connectivity and solutions to Nigerian homes and businesses.
Chief Executive Officer of the firm, Mr Ajay Awasthi, explained that this was aimed at bringing innovative disruptions to internet service market in Nigeria whilst offering more value to customers.
Riding on aesthetics, the website has been made more visually appealing and comes with new features comprising Spectranet Enterprise Business Solutions and improved means of accessing and purchasing the brand’s data modems and plans.
“Spectranet is keen on keeping homes and families connected as we push frontiers in providing innovative, internet solutions with customer-centric mindset.
“The new look of our corporate website is visually appealing and engaging. It’s an all-in-one hub with sufficient information on our services, data plans and modems.
“The site makes it easier for customers to access our services seamlessly. This is what we have been doing over the years,” he said.
He added that “We are committed to sustaining this tradition, hence the need for this move. The website comes with features that will aid customers in accessing our customer-centric payment channels for data plans and modems. We are equally using the website to set a new benchmark in pushing the enterprise internet services.”