Omnichat launches Omnichannel Chat Commerce Solutions, empowering retailers to bridge online and offline

HONG KONG SAR – Media OutReach – 6 December 2022 – As the epidemic trend continued to be stabilised, retailers expect a stronger return to their physical stores. In order to thrive in the post-COVID-19 environment, investing in convergence of offline and online commerce (OMO) will be the key to “new retailing”. Omnichat launches its all-in-one solution which integrates customer service, marketing & sales features, with the aim of solving retailers’ pain points on managing several social media channels, ineffective promotion and noncooperation of online & offline shops. Omnichat empowers retailers to bridge multiple touchpoints and cultivate seamless shopping experience, through the solutions of combining the experiential consumption driven by physical stores and the convenience of customer purchase generated by eShop.